Providing quality customer service should be a top priority for any business or service provider. Through open communication with staff members and by introducing and adopting a well-designed training program, business owners or company managers will be in an ideal position to achieve this outcome.
Develop Customer Relationships
Nowadays, many business owners are aware that developing good customer relationships encourages customer loyalty and return business and is therefore a valuable attribute for enhancing the name, brand and reputation of their business. In simple terms, excellent customer service can be routinely applied by employees in any business or company if they are courteous, respectful, considerate, pleasant, helpful, reliable, efficient, friendly, responsive and punctual to name just a few. After all, one of the main objectives of most businesses and service providers is to deliver quality customer service, so if a customer leaves a business satisfied with the level of service provided, … Read more
Lately a colleague had an article about her seem in a journal and questioned how she may maximise this opportunity for some publicity. A participant at a latest seminar of mine wondered if writing articles and submitting them to magazines was an excellent publicity concept. Sure! Anytime you may have something written about you it creates awareness of you and your product or service.